update:
Sony Vaio customer support is total crap. They can't be arsed to call me back and arrange the pickup for the SECOND time. Their customer support is 7p a minute by phone with no email address offered.
what a bunch of fucking morons. how many customers need to be as pissed off as me before a google search on 'sony vaio customer support' just comes up with a stream of hatred?
These days you MUST keep your customers happy. Its way to easy for people to contact other customers of your products.